At Project TPS, we understand that receiving your order promptly is important to you. We are committed to providing reliable and efficient shipping services. Please review the following information regarding our shipping policy:
Order Processing Time
Orders are typically processed within 2 business days from the date they are placed. Processing time may vary during peak seasons. Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Rates
Shipping rates are calculated based on the weight of your order and the destination. The shipping cost will be displayed at checkout before you complete your purchase.
Domestic Shipping
We offer domestic shipping within Singapore. Domestic orders typically take 3-5 business days for delivery.
International Shipping
At present, international shipping services are not available. Nevertheless, we are actively progressing towards making this service accessible and will provide timely updates on this page as we continue to develop and expand our global shipping capabilities.
Order Tracking
Once your order has been shipped, you will receive an email with tracking information. You can track the progress of your shipment using the provided tracking number.
Shipping Delays
While we make every effort to ensure timely delivery, please note that we are not responsible for delays caused by weather conditions, customs processing, or other unforeseen circumstances. We will do our best to communicate any delays and provide assistance in resolving any issues.
Shipping Address
Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrectly entered addresses. If you need to make changes to your shipping address, please contact our customer service team as soon as possible.
Contact Us
If you have any questions or concerns regarding our shipping policy, please contact our customer service team via our contact form.